In some cases, we need to access your account to do several checks and provide a better customer support.

Providing the access code to our Customer Support Representative you grant your permission to temporarily access your account.

To find the access PIN code to your account follow the steps below:

1. Go to the Dashboard > Account Settings.

https://cdn.elev.io/file/uploads/Nx6j1ilgYkjKwwUzxKv9Jx2yWyIGUZG4VbEE9W71H30/3-K8eZ_sUEYlveDTR1Emwz_a3NxoVCmqTbAcO21NvSg/Account settings 00.fw-N2E.png

2. Scroll down and you'll find it in the bottom left corner of the page.

https://cdn.elev.io/file/uploads/Nx6j1ilgYkjKwwUzxKv9Jx2yWyIGUZG4VbEE9W71H30/VrxtAchHTPRPcyziUdxomMJz9qD7dEyOcB8kzuuLMhA/access pin (publisher).fw-b-c.png